Privacy Policy

Your financial data security and privacy matter to us

Last Updated: March 15, 2025

Information We Collect

At NeuronSparkNet, we collect information to help you manage your budget reporting effectively. Here's what we gather and why it's important for your financial planning:

Personal Information

Your name, email address, phone number, and business details when you create an account or contact us for support.

Financial Data

Budget categories, expense records, income tracking, and financial goals you input into our reporting system.

Usage Analytics

How you interact with our platform, which features you use most, and system performance data to improve your experience.

Automatic Data Collection

Our system automatically logs IP addresses, browser types, and device information for security purposes. We also track login times and session duration to protect your account from unauthorized access.

How We Use Your Information

Your data serves specific purposes in making our budget reporting platform work better for you. We don't use your information for marketing to third parties or selling data.

Account Management: Creating and maintaining your user profile, processing payments, and providing customer support
Service Delivery: Generating your budget reports, calculating financial trends, and providing personalized insights
Security: Protecting your account from fraud, monitoring for suspicious activity, and maintaining system security
Improvement: Understanding how our features are used to make the platform more helpful for financial planning
Communication: Sending important updates about your account, new features, or changes to our service

Important: We never use your financial data to make investment recommendations or share your budget information with financial institutions without your explicit permission.

Data Sharing and Third Parties

We keep your information private, but there are specific situations where we work with trusted partners to provide our service:

Service Providers

We work with cloud hosting providers, payment processors, and email services. These companies can only access the minimum data needed to perform their specific function and are contractually bound to protect your information.

Legal Requirements

Vietnamese law may require us to share information with government authorities in specific circumstances. We'll notify you unless legally prohibited from doing so.

We never sell your personal data or financial information to advertisers, marketing companies, or data brokers.

Your Rights and Control

You have significant control over your personal information. Here's what you can do and how to exercise these rights:

Access: Request a copy of all personal data we have about you
Correction: Update or fix any incorrect information in your profile
Deletion: Ask us to permanently delete your account and associated data
Export: Download your budget data in a standard format to use elsewhere
Restriction: Limit how we process your information for specific purposes

How to Exercise Your Rights

Contact us at [email protected] with your specific request. We'll respond within 30 days and may need to verify your identity to protect your information. Some requests might take longer if they're technically complex.

Account Deletion: When you delete your account, we remove all personal data within 90 days. Some information might be retained longer if required by Vietnamese financial record-keeping laws.

Data Security Measures

Protecting your financial information is our top priority. We use multiple layers of security to keep your data safe:

Technical Safeguards

256-bit SSL encryption for all data transmission
AES-256 encryption for stored financial data
Regular security audits and penetration testing
Multi-factor authentication for account access
Automated backup systems with encrypted storage

Operational Security

Our team follows strict access controls. Only authorized personnel can access user data, and all access is logged. We conduct regular security training and maintain incident response procedures.

While we implement strong security measures, no system is 100% secure. We recommend using strong passwords and enabling two-factor authentication on your account.

Data Retention and Storage

We keep your information only as long as necessary to provide our service and comply with legal requirements:

Active Accounts: Your data remains accessible while your account is active
Inactive Accounts: Accounts inactive for 3 years are automatically archived
Deleted Accounts: Personal data is removed within 90 days of deletion request
Legal Records: Some financial records may be retained for 7 years as required by Vietnamese law
System Logs: Security and access logs are kept for 2 years

International Transfers

Your data is primarily stored in Vietnam, but our cloud service providers may process data in other countries. We ensure all international transfers meet privacy protection standards equivalent to Vietnamese data protection laws.

Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and improve your experience:

Essential Cookies

These are necessary for basic platform functionality - keeping you logged in, remembering your preferences, and maintaining security. You can't disable these and still use our service effectively.

Analytics Cookies

We use these to understand how users interact with our platform so we can make improvements. This data is anonymized and aggregated - we can't identify individual users from it.

You can control cookie settings through your browser, but disabling certain cookies may limit some platform features.

Changes to This Policy

We may update this privacy policy as our service evolves or legal requirements change. Here's how we handle updates:

We'll notify active users by email at least 30 days before significant changes take effect
The updated policy will be posted on our website with the new effective date
We'll highlight major changes in our notification to help you understand what's different
Continued use of our service after the effective date means you accept the updated policy

Your Choice: If you don't agree with policy changes, you can delete your account before the new policy takes effect. We'll process your data under the previous policy terms until deletion is complete.

Questions About Your Privacy?

We're here to help with any privacy concerns or questions about how we handle your data.

Email: [email protected]

Address: ĐT835B, Ngã tư, Cần Giuộc, Long An, Vietnam

Phone: +84904579079

We typically respond to privacy inquiries within 3 business days.